Shipping & Returns
We deliver Australia wide
It usually takes up to 7 weeks to receive your order, this includes:
Tailoring time: 4-5 weeks
Shipping time: 1-2 weeks
If you require your order urgently, we can arrange for a priority order with our dressmaker (additional charges may apply). Please contact us to arrange:
Standard shipping orders over $100 AUD: FREE!
Standard shipping orders under $100 AUD: $12 AUD
At Joy's Bridal, we’re committed to ensuring all our customers receive high quality dresses and great customer service. Our dresses are made specifically to the measurements you provide (bust, waist, hips, and height). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns or exchanges on custom dresses. Therefore, we strongly recommend you look at our "Fitting Guide" to obtain the most accurate measurement. However, if the dress you received has major fault or not as described, please contact our customer service with your invoice number, photos and a detailed explanation within 7 days of receiving the item. We will work out the best solution for you.
Cancel order within 24 hours of payment for a full refund.
Once your order is processed, it cannot be cancelled.