faq

Frequently asked questions

How long does it take to receive my dress?


Usually you can expect to receive your wedding dress within 7 weeks of your order. This includes: Tailoring time: 4-5 weeks Shipping time: 1-2 weeks Custom-made wedding dresses will take longer time due to sourcing of materials. If you require your order urgently, we can arrange for a priority order with our dressmaker (additional charges may apply). Please contact us to arrange: contact@joysbridal.com.au




Is your dress quality good?


Joy's Bridal Collection is committed to deliver a great quality which we are proud of. Quality is our reputation. We aim to provide the most cost-effective option to our customers, but doesn't mean that the quality will be compromised. We only work with the fabric suppliers who we have established a long-term relationship, and our dressmakers have extensive bridal experience in the industry. We will never sell a dress that is defective or sneaky in the materials. Come and have an inspection at our home studio then you will know!




Why is your wedding dress so cheap?


An average piece of a wedding dress in Australia costs $2600, but at Joy's Bridal Collection, nothing is over $1000. We are a home-based studio, which saves enormous overhead costs compared to a traditional shop front. With cutting down the cost in renting, shop fittings, outgoings and labours, the pricing pressure is also released from our customers.
Imagine if you buy a wedding gown in a traditional shop front but 60% goes to the store overhead, why not spend only 40% buying an exactly same gown?




Can I try on the dress?


Yes! You can visit our home studio located in Burwood, Melbourne. We always have some sample dresses in stock. Although the sizes are limited, you are still welcome to inspect the quality and pick the style you like! When you place an order, the dress will be tailor-made to your size. Please make sure you contact us before paying a visit.




Will the dress fit me correctly?


Yes. Your dress will be tailor made exactly to your measurements. We suggest you go through Custom Made - Fitting Guide to obtain an accurate measurement. The size will be customized specifically to your bust, waist, hip and height. In addition, most of our dresses have a corset (lace-up) design in the back. You can always loosen up or tighten a bit if your weight slightly changes before your big day.




What if I'm not happy with the dress?


At Joy's Bridal Collection, we’re committed to ensuring all our customers receive high quality dresses and great customer service. Our dresses are made specifically to the measurements you provide (bust, waist, hips, and height). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns or exchanges on custom dresses. Therefore, we strongly recommend you look at our Fitting Guide to obtain the most accurate measurement. However, if the dress you received has major fault or not as described, please contact our customer service with your invoice number, photos and a detailed explanation within 7 days of receiving the item. We will work out the best solution for you.




Are the images real?


Each image on our website is taken using the actual gown. Our photos are 100% original and true with exclusive copyright only at Joy's Bridal Collection. We guarantee you will receive the exactly same product as shown in the picture. In some cases, due to the different sizings and handcraft sewing techniques, there will be slight variance such as lace and tulle.




Will I need alterations?


No. Your dress will be tailor made to suit the measurements you provide. Save your money in alteration!




What if I change my mind?


You can cancel the order within 24 hours from the purchase and get a full refund. However, once the production has started, you may not cancel the order.




Can I track delivery status?


Yes. We provide tracking number for every order.




What payment method do you accept?


We accept VISA, Mastercard, Paypal, Alipay and manual bank transfer.




Can I rent a dress?


Yes, you may rent a dress if you reside in Melbourne and if we have your size in stock. Please contact us to arrange contact@joysbridal.com.au.




Can I custom made my dress design?


Yes! You are welcome to send us a picture of your dream dress. Our dress maker will provide a quote with recommended selection on fabrics, layers, decorations, etc. You can also adjust these elements based on your budget. However, please note that all custome made dresses cannot be returned.