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  • How long does it take to receive my dress?
    Usually you can expect to receive your wedding dress within 2-3 months of your order. This includes: Tailoring time: 5-6 weeks Shipping time: 2-3 weeks Custom-made wedding dresses will take longer time due to sourcing of materials. Please understand due to uncertainty during COVID-19, we no longer take rush orders.
  • Is your dress quality good?
    Joy's Bridal Collection is committed to deliver a great quality which we are proud of. Quality is our reputation. We aim to provide the most cost-effective option to our customers, but doesn't mean that the quality will be compromised. We only work with the fabric suppliers who we have established a long-term relationship, and our dressmakers have extensive bridal experience in the industry. We will never sell a dress that is defective or sneaky in the materials.
  • Why is your wedding dress so cheap?
    An average piece of a wedding dress in Australia costs $2600, but at Joy's Bridal Collection, our existing collection are not over $1300. We are a home-based studio, which saves enormous overhead costs compared to a traditional shop front. With cutting down the cost in renting, shop fittings, outgoings and labours, the pricing pressure is also released from our customers.
  • Can I try on the dresses?
    Due to safety and privacy reason, our home studio is no longer open to the public. If you are referred by our past customer, you may still pay a visit to us.
  • Will I need alterations?
    Generally, you would not need alteration on the custom dress, as it is already made to your measurements. However, if you have lost/gained weight significantly during the making process, you may need to seek additional alteration service. Therefore we recommend you to consider lace-up corset back, as it provides the flexibility if your measurements change slightly.
  • What if I'm not happy with the dress?
    During the dressmaking process, we constantly update our customers with the progress photos or videos. For example, picking the fabric, making patterns, lace arrangement, to the final completion, we make sure you are happy with each step before moving onto the next. You may provide any comment during the making process. However, please bear in mind that once the dress is complete, it is made specifically to the measurements you provide. That means no one else will be able to wear that dress. Because of this, we are unable to accept any returns or exchanges on custom dresses. Therefore, we strongly recommend you look at our Custom Made - Measure Myself to obtain the most accurate measurement. In any case, if the dress has a major quality fault or not as described, please contact our customer service within 3 days of receiving the item. We will work out the best solution for you. At Joy's Bridal Collection, we’re committed to ensuring all our customers receive high quality dresses and great customer service.
  • Are the images real?
    Each image on our website is taken using the actual gown. Our photos are 100% original and true with exclusive copyright only at Joy's Bridal Collection. We guarantee you will receive the exactly same product as shown in the picture. In some cases, due to the different sizings and handcraft sewing techniques, there will be slight variance such as lace pattern's position.
  • What if I change my mind?
    You can cancel the order within 24 hours from the purchase and get a full refund. However, once the production has started, you may not cancel the order.
  • Can I track delivery status?
    Yes. We provide tracking number for every order.
  • What payment method do you accept?
    We accept VISA, Mastercard, Paypal, Alipay and manual bank transfer.
  • Can I custom made my dress design?
    Yes! You are welcome to send us a picture of your dream dress, or a combination of multiple dresses. We will provide a quote with recommended selection on fabrics, patterns, decorations, etc. You can also adjust these elements based on your budget. For more information please check out Custom Made.
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